What you see in the dashboard
Every connected charger reports its status in real time via OCPP: available, charging, faulted or offline, connector by connector if it has multiple. The dashboard groups chargers by location and shows at a glance how many are operational, how many sessions are active right now and what incidents are open.
If a charger stops sending a heartbeat for more than 15 minutes, the system marks it as unavailable and sends an automatic email alert — no one needs to be watching the dashboard to know something has gone down.
Remote commands, no site visit needed
OCPP isn't just for receiving data from chargers — it also lets you send commands to them. From the dashboard you can:
- Start or stop a session remotely (for example, if a driver calls because their charge won't start).
- Restart the charger without going on-site.
- Read and update its configuration (OCPP parameters).
- Push firmware updates remotely and securely.
- Reserve a connector for a specific user at a specific time.
For larger fleets with multiple technicians, team roles (administrator, technician, viewer) let you grant operational access without handing over full account control — a technician can operate chargers and resolve incidents without seeing billing or being able to invite other users.
Multi-tenant, white-label
If you manage EV charging for third parties (multiple residential communities, multiple fleet clients), each brand has its own dashboard, its own domain if desired, its own colours and its own driver portal — but they all run on the same underlying platform. No need to spin up a separate installation per client.
OCPP 1.6J and 2.0.1 on the same server
Not every charger on the market speaks the same protocol version. AskaCharge accepts both in the same deployment, so your choice of hardware manufacturer doesn't depend on which OCPP version the management platform supports.