Where the setting lives
In the Autel Config app (installer account) or Autel Charge, paired with the charger over Bluetooth, OCPP Server menu.
Step by step
- Open Autel Config (or Autel Charge), scan the QR code in the manual or on the RFID card sleeve to bind the charger (serial number + PIN) and pair over Bluetooth.
- Set up the internet connection first: Wi-Fi, Ethernet or APN if it has 4G. Update the firmware from the menu.
- Go to OCPP Server. The default is Autel Cloud; choose another provider / manual configuration.
- Enter your brand's URL on askacharge.com (below). The charge point identity is the charger's serial number (starts with AE…): register it exactly like that in the panel.
- For encryption, keep the default certificate or upload the CA's; askacharge.com uses a public Let's Encrypt certificate the charger recognises.
- Tap Connect; the charger verifies the settings and reboots. It shows as connected in the panel within a minute or two.
What to enter to connect it to askacharge.com
| OCPP server URL | wss://askacharge.com/askacharge/ocpp/your-brand — your-brand is your brand's identifier on askacharge.com (shown under Chargers → Add, with the full URL ready to copy). The charger appends its own identity; if your unit only has a URL field and no identity field, enter the full URL: …/ocpp/your-brand/identity. |
| Charge point identity | The same one you register in the panel when adding the charger. Case-sensitive. With Autel, the serial number is the easiest choice. |
| Password | Blank by default. If you enable the charger's OCPP credential in the panel (recommended for units exposed to the internet), the username is the identity and the password is the one the panel generates: OCPP Security Profile 2. |
| Protocol | OCPP 1.6J (JSON) or OCPP 2.0.1. Subprotocol ocpp1.6 / ocpp2.0.1. |
| Before connecting | The charger must be registered in the brand with that identity; otherwise the server rejects the connection. Register under Chargers → Add. |
Where it usually fails
- The phone must stay paired over Bluetooth while you configure; Wi-Fi is only for the initial commissioning.
- With another OCPP server, the Autel Charge app stops managing the charger: RFID cards and control move to the platform.
- Distributors such as Sevadis issue their own installer accounts for Autel Config; if you bought through one, the account comes from them.
If your brand isn't here
The procedure is always the same; what changes is where the setting lives: look in the manufacturer's app, in the charger's web interface (by its IP) or in the installer software for a section called OCPP, Back office, Central System or Server. You need to be able to enter the URL and, nearly always, the identity. If the field is locked or missing, the manufacturer has tied the charger to its own platform: read what to do when the manufacturer locks or switches off its server.
Other brands
Related reading
- Your charger manufacturer shut down: how to get back in control
- Charge point management software: what it is, what it costs and how to choose
- askacharge.com technical documentation (OCPP, API)