Where the setting lives
In your myenergi account, not on the charger: myaccount.myenergi.com (or the myenergi app) → Location → myenergi products → your zappi → OCPP settings. Only zappi units with built-in Wi-Fi/Ethernet have it (v2.1: the model on the label carries an H and the serial number starts with 2), on firmware 5.794 or later. zappi units that connect through a hub do not offer it.
Step by step
- Update the firmware from the app (minimum 5.794) and check the zappi is registered in your myaccount.myenergi.com account.
- Location → myenergi products → zappi → OCPP settings. Turn the OCPP toggle on.
- EV management platform: choose Other / Manually enter.
- Backend URI: your brand's base URL (below) ending in a slash:
wss://askacharge.com/askacharge/ocpp/your-brand/. Without the trailing slash the zappi does not connect; it appends the ChargeBox ID itself. - ChargeBox ID: the serial number (or the name you register in the panel; it must match). Username: the same ChargeBox ID. Authorization key: the password the panel gave you when you added the charger.
- Save ("Save and enable OCPP"). It shows as connected within a minute or two. With several zappi units on one site, each has its own ChargeBox ID and its own OCPP entry.
What to enter to connect it to askacharge.com
| OCPP server URL | wss://askacharge.com/askacharge/ocpp/your-brand — your-brand is your brand's identifier on askacharge.com (shown under Chargers → Add, with the full URL ready to copy). The charger appends its own identity; if your unit only has a URL field and no identity field, enter the full URL: …/ocpp/your-brand/identity. |
| Charge point identity | The same one you register in the panel when adding the charger. Case-sensitive. With myenergi, the serial number is the easiest choice. |
| Username and password | Required. The username is the charger identity and the password is the one the panel shows when you add the charger (shown once; if lost, generate a new one from the charger's page). Without it the server rejects the connection. This is OCPP Security Profile 2 (Basic Auth over wss://); there is no unencrypted or password-less path. |
| Protocol | OCPP 1.6J (JSON) or OCPP 2.0.1. Subprotocol ocpp1.6 / ocpp2.0.1. |
| Before connecting | The charger must be registered in the brand with that identity; otherwise the server rejects the connection. Register under Chargers → Add. |
Where it usually fails
- The trailing slash in the URI is mandatory: myenergi says so in its own documentation and it is the most repeated mistake.
- myenergi only allows public addresses: a server on your local network is not accepted as backend, and it recommends
wss://always (askacharge.com accepts nothing else). - With OCPP on, charging authorisation moves to the platform; if the zappi sits at "waiting" when you plug in, check that the card or the remote start is coming from the panel, not the charger.
If your brand isn't here
The procedure is always the same; what changes is where the setting lives: look in the manufacturer's app, in the charger's web interface (by its IP) or in the installer software for a section called OCPP, Back office, Central System or Server. You need to be able to enter the URL and, nearly always, the identity. If the field is locked or missing, the manufacturer has tied the charger to its own platform: read what to do when the manufacturer locks or switches off its server.
Other brands
Related reading
- Your charger manufacturer shut down: how to get back in control
- Charge point management software: what it is, what it costs and how to choose
- askacharge.com technical documentation (OCPP, API)