What you need before touching anything
- Access to the setting. The manufacturer's app with your account, the charger's web interface (by its IP) or installer software. Some (Alfen) need the owner password the installer holds.
- Your platform's URL and the charger identity. On askacharge.com, Chargers → Add shows the full URL ready to copy.
- The charger registered on the platform with that identity, before changing the URL: otherwise the server rejects the connection and it looks as if the URL is wrong.
- Stable internet at the charger: 2.4 GHz Wi-Fi with good signal, Ethernet, or a SIM with the right APN. Most "it won't connect" cases are this.
Guides by brand
If your brand isn't here
The procedure is always the same; what changes is where the setting lives: look in the manufacturer's app, in the charger's web interface (by its IP) or in the installer software for a section called OCPP, Back office, Central System or Server. You need to be able to enter the URL and, nearly always, the identity. If the field is locked or missing, the manufacturer has tied the charger to its own platform: read what to do when the manufacturer locks or switches off its server.