Where the setting lives
In the Hypercharger's web interface: laptop by Ethernet cable to the XF1 service port (lower area, display-door side), http://192.168.1.100 in the browser. Username admin; password whatever the installer set (factory admin123). Section OCPP configuration. It is an operator-grade charger: if you did not install it, whoever commissioned it has the password.
Step by step
- Get the network working first (Ethernet or SIM/LTE with its APN, under Network settings), as per the installation manual.
- OCPP configuration → OCPP version: 1.6 (recent firmware also offers 2.0.1; askacharge.com accepts both).
- WebSocketUrl: your brand's base URL (below), without the identity; the charger appends its ChargePointId.
- ChargePointId: the identity you register in the panel (the serial number is the convenient choice).
- SecurityProfile = 2 and AuthorizationKey = the password the panel gave you when you added the charger (40 hexadecimal digits, which is what this charger requires). HycKioskModeEnabled = false, or it will charge anyone who walks up for free.
- Save configuration and then a Hard Reset from the same interface: the URL only applies after a reboot. At boot it appears in the panel with its connectors.
What to enter to connect it to askacharge.com
| OCPP server URL | wss://askacharge.com/askacharge/ocpp/your-brand — your-brand is your brand's identifier on askacharge.com (shown under Chargers → Add, with the full URL ready to copy). The charger appends its own identity; if your unit only has a URL field and no identity field, enter the full URL: …/ocpp/your-brand/identity. |
| Charge point identity | The same one you register in the panel when adding the charger. Case-sensitive. With Alpitronic, the serial number is the easiest choice. |
| Username and password | Required. The username is the charger identity and the password is the one the panel shows when you add the charger (shown once; if lost, generate a new one from the charger's page). Without it the server rejects the connection. This is OCPP Security Profile 2 (Basic Auth over wss://); there is no unencrypted or password-less path. |
| Protocol | OCPP 1.6J (JSON) or OCPP 2.0.1. Subprotocol ocpp1.6 / ocpp2.0.1. |
| Before connecting | The charger must be registered in the brand with that identity; otherwise the server rejects the connection. Register under Chargers → Add. |
Where it usually fails
- The Hypercharger's AuthorizationKey is write-only and must be hexadecimal: the one from the askacharge.com panel already is. If the charger had one from a previous platform, it cannot be read back; it is replaced.
- The security profile only goes up, never down: if the charger is on 3 (client certificate) you need Alpitronic or the previous operator first.
- With HycKioskModeEnabled true the charger ignores the authorisation response: it looks as if "everything works" and nothing gets billed.
- MeterValues interval: 30-60 s so the power shown in the panel is real.
If your brand isn't here
The procedure is always the same; what changes is where the setting lives: look in the manufacturer's app, in the charger's web interface (by its IP) or in the installer software for a section called OCPP, Back office, Central System or Server. You need to be able to enter the URL and, nearly always, the identity. If the field is locked or missing, the manufacturer has tied the charger to its own platform: read what to do when the manufacturer locks or switches off its server.
Other brands
Related reading
- Your charger manufacturer shut down: how to get back in control
- Charge point management software: what it is, what it costs and how to choose
- askacharge.com technical documentation (OCPP, API)